Managing Operational Efficiency at Non-Profit
Situation:
Our client’s priorities were to become more stable and organized, mainly because the entirety of the staff works 9-5 jobs outside of their work for the Non-Profit. Because of this, they don’t have as much time as a normal business would to properly organize their finances and complete employee/volunteer onboarding, and even run social media efficiently.
Challenge:
Our client had a few challenges that our team was asked to address. The largest challenge they deal with is struggling to stay financially stable. As a non-profit, their revenues and funding are inconsistent and lead to financial duress. They have to fund veterinary bills for the cats on hand as well as all operational costs including labor. Their goal was to become more organized financially, and find ways to fund or receive more revenues in order to pay off their vet bills by the end of the year.
Approach:
It was pretty clear that there were a variety of operational problems that our client faced, and there was a general consensus among the team about what those were. We knew immediately that the three main problems holding our client back were lack of volunteers and quality employees, financial struggles, and lack of funding. We knew going into this, because our non-profit had room for growth in the community, that we would have to emphasize marketing – a Rem and Company pillar. With the lack of volunteers and quality employees, our team suggested implementing a digital scheduling and time tracking system, a more clearly built onboarding framework, and an internal communication strategy. To stay organized financially, we suggested cash and expense trackers and presented a health report of their current financials and how to stay afloat. That led us right into fundraising, where marketing was most emphasized. As a local non-profit, the best way to get donations is to market what you’re doing to the community. We provided digital fundraising tool-kits, as well as marketing techniques to reach the local communities in an effective way. These results weren’t created right away, and they took time and communication within our team to curate. We learned to lean on each other and help along the way, showing that Rem and Company is able to bring people together in order to help others in the local community.
Impact:
While our client has not directly implemented our approach as of yet, we have predictions for the future. Our team believes that after going through our deliverables, Non-profit will see an increased demand for volunteer work in the community, be able to track their financials effectively, and increase their donations and funding through increased social media usage. Our team hopes to keep in contact with Non-profit so we can collect real data to represent our impact.
Branding ideas/suggestions (optional): Any ideas pertaining to the branding of your case study can be noted down below in bullets (ex: if you have any comments on how you think the approach section should be presented):
Managing employees
Improve Financial Stability
Increase Funding
Here are a couple of exemplary case studies you can draw inspiration from. Our Case Studies will go into more depth than these examples:
Team Breakdown
Team Lead: Michael Konkol
Strategist: Tyler Strausbaugh
Strategist: Dana Scarpone
Strategist: Grace Kirschner
Junior Strategist: Jonas Santos
Junior Strategist: Nicholas Luna-Arauz
Title: Managing Operational Efficiency at Non-Profit
Relevant Background Information
Business Type: Non-Profit
Industry: Pet Shelter, Pet Adoption
Location: Tallahassee, Fl
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